Returns & Exchanges
At Zlade, we want you to be completely satisfied with your grooming experience. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 15 days of delivery for unused and unopened products.
Initiate Request
Visit our Returns Portal and enter your order ID along with your email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are in their original packaging with all seals intact; our team will review your request and provide a pre-paid shipping label upon approval.
Package and Ship
Securely pack the items in their original box and drop them off at the nearest authorized courier point or schedule a doorstep pickup where available.
Refund Processing
Once our warehouse receives and inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing